Crave Track Solution for Utility Industry

Crave Track Solution for Utility Industry

Challenges

  • Monitor Meet customer appointments
  • Provide appointments with smaller time window
  • On time vehicle maintenance
  • Excessive idling
  • Harsh Braking and rash driving
  • Monitoring current status of the immovable Assets
  • Keep database of physical condition (picture) of the asset at regular interval
  • On time maintenance of physical assets based upon predefined conditions
  • Track current location using GPS monitoring
  • Tracking attributes of the Asset
  • Paperless process to create Asset inventory
  • Ability to capture asset attributes, picture and Geo location
  • Defining optimum route
  • Assign jobs to the most qualified closest vehicle/employee
  • Safety-accidents

Solution

Crave InfoTech’s Asset Tracking Solution is one package solution with hardware, software and implementation services. This application helps the client to track their movable and immovable assets geographically and enjoy tremendous cost savings due to greater efficiency. The Asset Tracking Solution will help track your vehicles, immovable assets (transformers, poles, hydrants, mains etc), show reports, track real-time current locations, addresses, and routes driven. You will have the opportunity to accurately monitor the driver, vehicle efficiency and productivity 24 hours a day, 7 days a week, using real time or stored data.

This solution allows tracking your vehicle and the drivers in the field using GPS technology.

Traditionally utility workforce is a labor force with a lot of challenges to implementing the changes.

Vehicle tracking

This solution makes it easier to implement these changes on management, supervisor dispatches and field workers. Managers can obtain real time and historical report of the movement of vehicles, receive alerts for predefined warning conditions like speeding, excessive idling, route deviation, and excessive out of range. In addition this application can help maintaining the health of the vehicle if customer decides to track OBD II vehicle bus data. With the help of ODB II information we can predict the maintenance requirement using more advanced information and help fleet managers making decision of expensive repairs.

Asset Tracking

This module includes a smart phone application which allow field person to capture current location of the immovable asset, take picture of the asset, and record all relevant details to capture the current status. Once captured these details will be synced with the Asset Tracking server real-time and made available to the authorized users. User can attach additional documents as well.

Using this solution utility industry will be able to track all type of Jobs on the Map, Emergency leakage, Meter maintenance, Meter reads, Connections & Disconnections, Payments & Collections, customer complaints etc. Dispatchers & Supervisors will be able to see jobs and their real time statuses on the Map alongside the vehicles. This will simplify decision-making process of assigning jobs on the map and eliminate contacting on radio and expensive phone calls. Once assigned system automatically send jobs to the mobile device of the assigned technician if he is equipped with the mobile application. This eliminates any manual delays and verbal miscommunication. Field technician will know

Using this solution utility industry will be able to track all type of Jobs on the Map, Emergency leakage, Meter maintenance, Meter reads, Connections & Disconnections, Payments & Collections, customer complaints etc. Dispatchers & Supervisors will be able to see jobs and their real time statuses on the Map alongside the vehicles. This will simplify decision-making process of assigning jobs on the map and eliminate contacting on radio and expensive phone calls. Once assigned system automatically send jobs to the mobile device of the assigned technician if he is equipped with the mobile application. This eliminates any manual delays and verbal miscommunication. Field technician will know urgency of the job based upon the priority assigned by dispatcher/supervisor. Dispatcher/Supervisor can simulate routes for specific technician for the jobs assigned.

With the help of routing application field technician can obtain routing. Field routing application allow user to decide his own sequence of the jobs and then obtain driving directions. The application is equally capable of prioritizing optimized route based on predefined criteria’s. (Specific to each mobile user) including avoiding toll roads, avoiding highways, priority of jobs, type of jobs.

Our proprietary algorithm will define most optimum route based on these parameters and the appointment time for a technician. These factors ensure that high priority and high delinquency customers are attended first without losing appointment time with optimized driving route. Routing application has out of the box integration with most of the mobile applications using predefined API’s.

We are partnered with several GPS hardware vendors to integrate the Asset tracking application with range of hardware choices for acquiring the location of the vehicle. We help you choosing the right hardware based upon your specific needs.

Key Benefits of implementing Asset Tracking and Mobile Workforce Management

  • Productivity improvement of supervisor, Dispatcher and field workforc
  • Reduce Idle Time: Save fuel, help green initiative and Improve health of the vehicle
  • Reduce driving on the roads by obtaining optimized route and driving directions
  • Increase # of stops/jobs due to increased efficiency
  • Increase customer satisfaction by giving them real-time location and status of the field technician scheduled to visit their house
  • Educate field workforce with the help of statistical information for reducing idle time and speeding issues
  • Bread crumb trail functionality to access historical information to respond to customer complaints, disciplinary actions against workforce
  • Obtain insurance discounts for monitoring vehicle 24*7
  • Increase vehicle life and reduce maintenance cycle due to real-time monitoring. The health of the vehicle and reducing driving on road by obtaining optimized routes

Functionalities

  • Solution is built using Google maps which is reasonable and easier to implement
  • Plug and Play solution allows organizations to track fixed and movable assets using GPS technology
  • Range of GPS hardware solutions
  • Total ownership or subscription based model hosted on cloud server
  • Real-time tracking of vehicles
  • Fuel Consumption Monitoring. Send Alert/SMS when fuel theft happens
  • Route optimization- Defining the route and monitoring the deviation from the defined route
  • Send Alerts/SMS when vehicle deviates from its pre-defined route
  • Accident Alerts
  • Bread Crumb Trial for historical route and speed information
  • Event driven alerts & messaging
  • In the case of emergency locate nearby person, vehicle or job
  • Exchange messaging
  • Multilayer authorizations
  • Track your locations, company assets and customer location on the map using marker functionality
  • Employee Roaster
  • Easy to use
  • Geo-fencing
  • Field App available on iPad and Android tablet
  • Option to monitor physical measurements like temperature, pressure, lid opening
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